Returns Policy
Returns and refunds
In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our Customer Care team at info@ibuayurveda.com.au.
For health and hygiene purposes, we do not offer refunds for change of mind. We have clear zero returns policy for change of mind.
We encourage you to make enquiries about the bengkungs suitability before purchasing. We do not return bengkungs.
For items returned within 30 days, a store credit or a replacement will be issued (please note: shipping costs not included). Once we receive the returned items, we will process your request within 7 business days and you will be notified by email.
Sustainability
Supporting mothers is at the heart of our brand and that means Mother Earth too.
We offer carbon offset shipping. And your products will arrive in Hero compostable mailers, with recycled eco-packing paper and compostable packing peanuts.
Our bottles are made from glass and bamboo that we source from Bamboo Bottles.
And 1% of our profits is donated to Rainforest Rescue to help them buy back land and restore the Daintree rainforest. Your purchase goes towards helping grow native plants in the Rainforest Rescue nursery, and getting them replanted on degraded rainforest land.
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At Ibu Ayurveda, we are committed to paying all of our suppliers living wages.
Fair Living Wages
From our bamboo bottles, to our raw materials we always pay fair. For example, Sasmitaningrum, who heads up our Bengkung production, buys the fabric from female artisans and sews the Bengkungs herself. We pay market prices for the fabric and for her work as a seamstress.
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RITUAL
We’re making ancient rituals easy for modern mothers.
Throughout history, traditional and indigenous cultures viewed conception, pregnancy, birth, postpartum, and motherhood with great reverence. They were filled with ritual. This has been lost in many modern societies. So we’re bringing these rituals to you and empowering you to make them your own.
HONOURING
We honour women who mother in all the ways.
Celebrating the mother in all her evolutions is at the heart of our brand. Whether you’re a mother to children, a mother to be, a midwife, a doula, or a matriarch granny or anything in between we honour you. Whatever mothering looks like for you we’re here to fill your cup back up.
INTEGRITY
We’re giving women the finest ingredients we can source (and adding none of the nasties).
Every product we make is designed to give you real results when they are used consistently over time. We add essential oils and herbs in therapeutic doses (the maximum strength) to pack in all the goodness. We source organic whenever possible, and formulate our products using expert Ayurveda and Naturopathic knowledge.
POSITIVITY
We’re bringing out the sweetness in mothering.
Ibu Ayurveda focuses on the positive in the mothering experience. We know there are hard days and long nights and we want to be a space for you to come feel uplifted and reminded of all the good things. We hold gentle space for losses and low points and we’re always here to offer a virtual hug.